It was very early on a Sunday morning when I get an email from my credit card company alerting me on load potentially fraudulent. Apparently someone in Texas used my card number to buy materials for the renovation. As I learned is generally the case, the thief charged a dollar to ensure that the purchase goes through, and once he did, he became a frenzy of spending free-for-all proportions epic.
This made me think about how we as a company protect the private information of our customers. What steps do we take to ensure the online safety of our customers? Do we ensure that we are not volunteer information about the phone? It is so important that we can identify who we are talking on the phone. Although we're pretty sure he's the real customer, it is possible that we cheated.
Here are some tips all customer service professional can follow to help protect the private information of their customers 1
- Find out what types of customer information your company collects and how it is used
- Create a privacy policy procedures to support
- .. Train employees and educate your customers on your policy.
- Ask the client's permission. give them the possibility of prohibiting the collection and distribution of their personal information.
- Apply your policies. Teach your staff how to explain the client's policies when requests can not be met.
I was one of the lucky ones who could be notified before significant damage was done to my credit, but many others aren 't so lucky. Credit cards with social security numbers and even addresses, we must be diligent in ensuring that customer information is protected. For more on cyber-security and protection of customers' personal data, watch our video above. You can also visit our blog posts Devastation Fight against a data breach and do not deny the threat of attacks by denial of service.
What policies does your company have in place for the processing of personal data of customers?
1 Estep, Meredith. Customer Confidentiality: Protecting. Unitiv.com . July 7, 2010.
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