When I was a child, one of my favorite childhood activities was looking for four-leaf clover in my yard. Some people may think it is pure luck when you find a four-leaf clover, and of course there is some truth to this, but even at a young age, I understood that there were more than it. In addition to luck, he also took a bit of skill to know the best places in the yard looking. These spots were reliable, day after day, for a four-leaf clover hunt successfully.
Discovering clovers four "lucky" leaves is really no different to find a company to do your business. Think about it. We have all been "lucky" moments in life where we were able to get some kind of great service for our needs: a doctor with an incredible office staff, an insurance agent who is there for you when you need it the most, a credit card company with low interest rates, no annual fees, and protection against fraud stellar. We claim that we are "so lucky", right? But like find the four-leaf clovers coveted, it took more than luck.
We got to do business with these companies because of their impressive reputation. We heard positive affirmations word-of-mouth about their customer service, the benefits they offer to their customers, and reliability to provide care for us when we need it most. As consumers, we could clearly see the benefits in partnership with these companies and we actively sought out because we wanted to experience their outstanding level of customer service to ourselves.
It might take a little chance to get an appointment with the doctor who has amazing office staff or with very loyal insurance agent who has the ability to take on another client. But more important than that, we need the reliability and dependability of these organizations and the services they provide to their customers for that we want to be their clients. I do not know about you, but when I find a business like that I get super excited. I am the lady exclaimed to his family and friends that I am "so lucky". Think about your own experiences of customer service. I hope each of you have been "so lucky" too!
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