gave me a list of topics people have expressed interest to see addressed in our blog. Most did not surprise me because they are the subject of questions we receive in the department of claims on a regular basis. But I was intrigued ... people wanted to know about a day in the life of a representative of the claim. Really? This is something no one asks! Agents often tell me: "I could never do what you do," or even, "I would never do what you do", but never "How do you do" So here!
day of your claim representative can be long, we have two groups in my office. - a group prefers to come early and get a head start on the day before the opening of the office. the other group remains closed past, wanting to finish one more thing, get a check-out, or make sure that the last call is diverted before they leave.
most of us start the day with coffee. How do you read the political language or interpret medical records first thing in the morning? After our coffee, the first order of business, given our level two hours for the contact on the further loss is to check all new applications. This is something that all representatives are throughout the day. Like our schedule preferences to work the way we check for claims also varies. One of my representatives a reminder of Outlook that appears throughout the day. Others make a habit of looking at their headquarters screen each time they complete a task before moving on to another.
Speaking of tasks, there are many. It is e-mail to be read, responded to, and moved the claim files. Calls to answer, statements to take vehicles to be moved to storage areas or body shops, roofs sealed, police reports in order. Most files involve a flurry of activity at the beginning. After this activity, the waiting game begins. We are waiting for estimates, reports and hospital records. To ensure that nothing falls through the cracks, an automated diary system remember to follow up on these items. If you have already received a call from your representative requests a week after they asked you an estimate, it is likely that your claim showed their newspaper this morning, urging them to act on your estimate.
We eat lunch and take breaks together, often bouncing ideas off each other for handling problems.
he is very busy, and with more claims coming calls in all the time, it can become agitated, but most of our representatives agree that the pace and work variety keeps things become boring.
processing applications can be rewarding. There is the satisfaction of knowing that in most cases, we were able to help someone. But work can also be emotionally difficult. People get angry with realities that seem unfair and the representative of the claim often bears the brunt of this anger. Each of the representatives of my office had an insured or applicant break down on the phone, and most of us have found ourselves crying with them. These are our most difficult days. Mothers who lost son, the families who lost their homes, the businessmen are afraid of losing their livelihood ... and we all come to listen and empathize, knowing that, this time, that's all we can do. These stories rend our hearts. On a break after talking to a mother who lost a child near the age to mine, I called to tell my baby, I loved him.
No day in the life of a claims representative is complete without a look at what happens when we are at home. We have a weather radio that fires in the middle of the night to warn us of approaching storms. We notice the missing shingles when we drive in a neighborhood, and when you see an accident or fire on the news, we say a little prayer that we will not ask anyone involved tomorrow. We watch the weather channel and some of us even have our favorite personalities Weather Channel. When we leave on vacation, we turn off the water to the street. We electronically disconnects. We wear seat belts. And when my 9 year old son asked a neighbor if he could jump on his trampoline and received permission, but said he had to ask his mother first, my poor little boy said " regardless, they are in insurance. "
So, to answer the question, what is a day in the life of a claims representative as? The answer is no two days are alike, but the only constant is our dedication to our jobs. May you have a happy and 2014 without incident!
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