What comes to mind when you read these words? For some people, it might be the iconic exchange between Tom Cruise and Jack Nicholson in the movie A Few Good Men . For others, it may show the precious handmade stemware image. Maybe a vision of a pristine mountain stream or lake defines these words to you.
For me, these words describe the character of a calling that I have never met but greatly admire. I "knew" Crystal for several years now, and we do not respond in the best circumstances. His name appeared on my list of policies that had been canceled, but have a balance of earned premiums in our company. He is "not so pretty" side of any business ... collections. We have a fairly simple procedure for this task. balance of opinion are sent to our old customers. Crystal received one of these notices in December, with his other letters happy holidays. We sent him another notice, just before the new year ... not the best time for each of us to receive additional bills, right?
And Crystal has done something remarkable and courageous. She took the phone and called us.
She had a large sum of money on several policies. She could not pay. She did not want the debt for delivered to a collections company. So she asked if she could set up a payment plan with us, and we agreed. And was true to his word. Time after time, first with a policy, then with another, called Crystal in his payments. This month was the latest installment of the latest policy. I'll send him a letter of thanks, because his loyalty to repay this debt is simply amazing to me.
I wish she was still our customer. Maybe she will be again someday. But I know that whatever happens to deal with Crystal will have the privilege to work with someone of sterling character. I do not know many people who would pay a debt in an honorable way, without shenanigans, arm twisting, whining or threats.
The crystal account with us is now clear, the scale displays all zeros. But his conscience was clear throughout. His character is clear for all to see.
So here's to you, Crystal! Thank you for setting an example to me quietly, and challenging us all to live our values in our daily lives. May you have all the money can not buy the richness and joy to see the nearest dreams of your heart come true!
Do you know someone with a character "cyrstal-clear"? I'd love to hear about them!
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