Recently, our vice president of customer service asked how we can help build morale and / or to improve our customer service. This made me think that I did some research on how we could put a twist on our customer service and life in general. How can we make our same old even more fun and interesting routines keep customer service at an exceptional level?
I found a few service games to customers which I thought very intriguing and could be used in our professional lives, and perhaps personal
Games Group
- Alphabet Game. announced that each person must appoint a strategy to meet or exceed customer expectations. Fishing is the first person to start is to appoint a strategy that starts with a letter "A" as the "Answer a call on the first ring." The next person must appoint a strategy that starts with the letter "B" This rapid -paced game should get the juices flowing in a positive direction.
- Never Say no The purpose of this game is to reformulate words, comments or phrases that can evoke a negative mental image. Begin by dividing the group into small teams. Ask them to list within the scenarios where the use of the word "no" is necessary, and have them write the answers without using the word "no." After the allotted time, the teams have presented their lists, and remove all the phrases, words or phrases that can still leave a bad impression. The team with the highest number of positive answers wins!
After these games, displaying the results to remind employees to apply what they have learned.
individual games
- Poker. Select an area of concentration. When your service agent responds to the selected target, give them a card to play. Under the general rules of poker, after officers receive their full hand, they can begin to exchange cards with the dealer in the hope of reaching their desired hand. At the end of the determined cut-off time, a member of the team with the best poker hand wins the pot. The pot can be made of a prize as a gift card, free lunch, or a bundle of fun office supplies.
- Bingo. Bingo is a popular customer service representatives game can play everything related to phones. To create bingo cards, make a grid with 9 or 25 square like a bingo card. In each box, write a word employees are likely to hear during a day. For example, names of products or services or industry jargon. Give all the representatives of a bingo card at their workstations. Whenever they hear of the words on the card, they mark it. The first person to score on a horizontal, vertical or diagonal, gets "Bingo" and win!
These are only a few games that I've found to animate the customer service. Do you have ideas to bring an element of fun to your service? Please share them here!
Game suggestions courtesy of www.ehow.com.
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