We have them on our phones and our computers. Some of us have them beautifully displayed in albums, while most of the rest of us have shoeboxes full of old cliches that we will go and organize ... one day.
Why do we keep those boxes around? Because each snapshot captures a particular moment in time - a memory -. And this snapshot allows everyone to take a leap in time and revisit those moments
I take "snapshots" at work every day. They are the best part of my job in the customer service. I manage about 10,000 incoming calls per year and every conversation and interaction gives a spirit of imagination the opportunity to take a quick glimpse of the person on the other end of the line. My clients are a load of fun! They are funny, honest, funny, real people, and I hope you enjoy the experience we visit online together.
Today I want to introduce you to a lady named Florida. Yes, honestly and truly, that is his name. I liked him immediately. She has a great sense of humor. I met her through a post-it stuck to that invoice. (Yes, here in Central, a human eye, not an electronic system gives on each incoming invoice and check. So if ever you wondered if someone reads the little comments you doodle on your bill ... yes!)
Anyway, Florida is the kind of woman who felt like she needed to explain why the check has not been received on time. His note read: ". Sorry, this delay Bill was lost in my foolproof filing system!" You just have to smile with someone who can push a little fun at themselves, do you? And we Fess up. Florida is not the only one of us with a ranking system "foolproof"! Been there, done that for sure!
These days, boys and girls in the technology departments of most companies have developed a pretty slick solution to those of us who, like Florida, some organizationally challenged! I call it the electronic workbook, better known as Computer! These days, you can choose to receive your bills and your policy itself online. No paperwork to get eaten by Rover or accidentally thrown away by our useful spouse while they were "cleaning". No more frantic searching through piles of paper when you need to know if you have coverage for towing. No more visits to the kennel for my client Guadalupe, who made the mistake of misplacing the bill when his wife Margarita went to find it! If you can find your computer, you can find your invoice and / or your policy information with a single user ID and password. Here is! The ranking system foolproof lives!
Watch our video to learn more about how to receive your policy via E-policy can fool proof your filing system.
Right about now you're probably thinking about a snapshot of one of your customers, suppliers, or anyone you treat via the telephone. I'd love to meet them! Feel free to drop me a line, right?
0 Komentar