Have you ever had a colleague that led you absolutely crazy? What is he or she who wants you to scream? Now, did you actually do anything about it? There are chances that you be allowed your anger to burst, or simply ignored and resentment build allowed. But there is actually a positive way to meet these inevitable situations at work
Barbara Pachter, author of The power of positive confrontation: The skills you need to know to manage conflict at work, at home and in life said that many labor disputes are not handled properly. "Most people are just never learned how to behave politely and powerfully in conflict situations" However, it is not the end of the world Pachter reminds us.. "Most people are not idiots who are there for us to "She adds:..." Many people become preoccupied and did not realize how their behavior affects others They just need to be told in a polite and powerful way "
Pachter offers six steps to help you face other honorably and effectively. So next time you find yourself in an uncomfortable situation, do not express yourself with an explosion of anger, or to ignore the situation because you do not know what to say. Instead, try positive confrontation:
- Select your conflict . Easier said than done, right? You can not all win, so pick the ones that affect you really. If this did not really matter, it may be best to just let go.
- Give the person "The Jerk Test". We are all guilty of being quick to make negative assumptions about others, but often we do not know what motivates the behavior of the other person. Give that person "the reflex test" and ask some questions. Does the person really means evil? Is it the person or the policy? What is the culture of the other person? You may find -being that the person is not a jerk after all. However, if you still choose to face them, you might be less likely to explode.
- Choose the right time and place . Compete against other privately and when you are calm. be sure to choose a time that is good for the other person to talk and be sure that you give yourself enough time to express your thoughts at the bottom. a another good tip is to use the method HALT - avoid confrontation if you are H get angry, A ngry L onely, or T IRED.
- a question both . Limit the discussion to a question in order to avoid confusion. This allows you to be very clear with what you want to convey.
- Prepare and practice . Organize your thoughts and practice what you mean. You'll be less likely to lose your temper or back to the conversation. Your text should be specific, direct, polite, and non-adversarial.
- Watch your nonverbal body signals . Have you ever heard you say, "But I do not mean it that way" Chances are, your words say one thing but your body language or tone of voice sent a different message According to Dr. Albert Mehrabian. , author of silent messages , seven percent of all messages transmitted through words, 38 percent thanks to some vocal elements, and 55 percent by nonverbal elements. So remember to smile !
Try to implement these six steps the next time you find yourself in a tight situation and see if you can solve the problem calmly. Remember, develop the necessary skills to manage conflicts of powerful polite manner will likely take time and practice -. it will not be overnight If you have other ideas or tips on how to positively manage confrontation in the workplace let please them below in the comments!
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