communication, and understand its importance is paramount to the success of any business. appropriate communication skills are just as important in each of our individual lives. We all had to deal with a person or a company that had less than adequate communication skills. I've certainly had my fair share of these experiences. When I hang up the phone or walk away from these types of situations, I usually feel very frustrated and upset. He leaves a "bad taste in my mouth," and I'm not inclined to deal with that person or particular business anytime soon.
However, we also have all had those moments when the communication skills of a person really "seduced" us a colleague recently told me about a purchase she made;! she had to call the company for assist in the installation of the new element in his house. While it was a long process, my friend as communication skills of its outstanding representative of customer service actually made a pleasant experience.
Excellent communication skills are useful in difficult situations as well. one of those moments actually just happened to my parents who have been involved in a car accident, a first in my life. Luckily everyone involved walked away unscathed but it was still a very difficult moment and uncomfortable for my parents. However, the concerns of my parents were almost completely squelched from the time they first contacted their insurance agent. He was able to put their fears to rest by communicating to them that he was there to help. He was also very skilled at the needs of my parents listening and recognition, even if they may have been shaken and not at their best during this traumatic period.
Today, my parents rave about the wonderful experience, useful and easy they made their insurance agent, even if the event itself was disturbing. effective communication skills clearly saved the day in this situation. excellent communication skills of their agent helped turn a scary situation into a positive memory. Can you think of any time in your own life where communication skills had a positive impact?
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