The holiday season officially ended, but I wish it was not. The holidays are over gifts and time off from work - they represent to be a little nicer and more thoughtful, and act towards others as you would have them do unto you. In this case, the fact of the "season" really have to end?
Customer service is especially crucial during the holidays. We have all had at least one, if not a dozen, poor experiences of customer service during the holiday rush. But what about the customer service that went beyond your expectations? Maybe even surprised you? In the spirit of the season, I choose to focus on the good experiences of customer service that I have had recently.
Experience during the Thanksgiving holiday frankly shocked me. My husband and I traveled out of the country to visit family and we had some trouble getting our credit card to work at one of our stops. I knew that I will have to call the credit card company and I'm absolutely dreading. These types of calls seem to never end in a reasonable time or without a lot of frustration. Surprisingly, I was waiting for a few short moments. The representative of customer service that answered my call was friendly, helpful and very knowledgeable. At the end of our conversation, he actually thanked me for being a loyal customer. What I feared would be an absolute disaster actually ended up being not only enjoyable, but a memorable experience!
The holidays are a great time for representatives of customer service to make lasting positive memories for their clients. This year I chose to remember the positive experiences that I am blessed with, but I'm also looking forward to many more throughout 2015! Here is another year of positive experiences. Cheers!
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