For passionate customers, you need 'passionate employees. Employees must be empowered to do the right thing and be prepared to walk a mile in the shoes of their clients. After all, your customers are not only relevant to your product, but also your employees.
Studies show if you have strong, positive mentors, you will strong and positive you. I think this is incredibly true! This kind of positive attitude begins with the CEO and trickles down in the workforce of the company. For those who have a position in which others look to you (manager, supervisor, etc.), the pressure is on! Those who work for you or you may take your attitude; "Happy Hildas" can make a happy group, productive employees. "Debbie Downers," not so much
Here's how to be happy and avoid Hilda Debbie Downer :.
- Say "Hello." One word, Amazing Results!
- Stay positive. We all have bad days and not the life of a person is the same as that of someone else. So if you come across a person with Debbie Downer, try to be friendly, but careful not to exceed your limits or let you down.
- Be grateful. Life is full of challenges and some people have bad luck, but everyone has something to be thankful for. When you are in a bad mood try to think of five things that make you smile.
- Take an interest. Taking an interest in the life of an internal or external customer helps build rapport and makes that person feel special.
- Take the time to really listen. If you listen to not only what someone says, but the way they tell you, you will understand not only what they say but what they feel.
- Give positive reinforcement. When an internal or external customer did something and they do it well, give them praise. For example, if you help your customer sign on your website and they did not think they would be able to understand, be sure to congratulate them when they do!
We all control our attitudes. Are You a Downer Debbie Hilda or happy?
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