Customer service can leave a memorable impression, even long after the moment has passed. Have you ever been blown away by the service upscale clientele? It has happened to me while I was in college it was five years ago, and I still remember how it made me feel.
I called for a Thursday evening Domino to place my order and much to my surprise, they already knew who I was and asked me if I wanted to place my order usual. At first it made me laugh, but then I came to feel appreciated and that their client had a fast favorite pizzeria. I was not the only customer whose orders they remembered; Domino provided the same service to many of my neighbors and fellow students. Every time I called, I felt like they were happy to hear from me again and more than willing to take my order with excellent customer service.
Customer service is more than provide a service to someone, it provides a feeling. Our emotions and the feeling of being valued guide us in directions we take and ultimately where we spend our money. This is something I have always kept in mind that I provide customer service in my career. Of course, I was given some tips and tricks along the way, but mostly I'm genuine. I am very happy to talk to someone and affect their day positively.
I also remember that my interactions with them can have a "domino effect". For example, I was recently talking with a customer who called to work on his lunch hour. At the end of our conversation, she said, speaking with me was a great experience. She also mentioned that the day turned around and she was going to spend this feeling in his next patient! I simply provided his service on the phone, but it ended up going much further. How great is that?
You see, this pizza place at university has done more than save my order and telephone number. They created a relationship with me and showed me what it is to be a valued customer. So next time you're interacting with a customer, ask yourself what kind of positive impact it can really have on others. Have you ever known a good customer service that you want to share? Please post your story in the comments below!
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