If you are in a career of service to customers, you already understand that your positive interactions can help control a situation. But have you ever thought about the same thing when you're the customer?
It is unlikely that you ever gone shopping and thought, "Well, I better use my best service skills to customers today while buying these shoes. " It's funny how a simple twist words can change the whole story.
Think of a time when you were extremely agitated with a service provider. How did you react and, in turn, how did they react? Did you tell them exactly what you thought or did you try to put yourself in their place and be understanding? Whatever action you have chosen, the attitude and behavior with which you meet will probably be reflected back to you.
is a perfect example of the latter of the holiday season. One of my colleagues mentioned how she had ordered a gift for her husband - a t-shirt of his favorite band. Weeks have passed and the gift failed, despite having asked for expedited delivery. When asked by e-mail said they had found the lost order, but that he can not arrive on time. She graciously responded, thanking them for responding and raved on and on how much her husband loved the band. When the package arrived (before Christmas) inside the box was not only the shirt but also two additional t-shirts of different styles, a DVD and an autographed photo of the band members. How awesome is that? She chose to reflect a positive attitude and in return, the company made ten times.
As we all head into the bustling shopping back-to-school take the time to reflect on our service not only as a supplier but as a client as well. See how your choices in behavior can affect the outcome of your shopping experiences. Share your positive customer service experiences with us in the comments!
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