How many times have you placed a call to a credit card company, insurance company, or other business and are prompted to press 2, then 4, then 7 when all you want to do is talk to a live person? Twenty minutes later, you are still waiting and your blood pressure is so high that you could have a stroke.
This is what many of us experience when we just want to make a simple transaction like making a payment or filing a claim . In today's world of high-tech gadgets and digital media, we often forget the value of human contact. It is not only important in personal relationships; it is also important in our working life and in business transactions we conduct. For businesses, having a live person answer a call can mean the difference between regular customers and lost business. Establish good relationships with customers and empathy during stressful situations is a great way to turn a poor customer service experience in a fantasy. It is important for customers to hear that voice on the other end of the line and know that they want to help in any way possible. A smile can be heard through the phone and always helps people feel at ease.
The companies that recruit a team of representatives of service with highly qualified customers will most likely retain their customers for many years and that loyalty is what makes a great company. At the end of the day, as money can not buy happiness, there is not an application or a digital voice that can provide a human touch. If you are a business owner, think about your customer service. What kind of experience your customers have when they contact you?
0 Komentar